HopeStage réunit une association loi 1901 'Les Étapes de l'Espoir' et une entreprise sous forme de plateforme à impact 'HopeStage'. L'association aide les personnes bipolaires, leurs proches et collabore avec des professionnels de santé. L'entreprise conseille les organisations sur les enjeux de santé mentale, permettant ainsi de financer notre mission sociale.
HopeStage
Forme juridique : Société par actions simplifiée (Société à associé unique)
Share capital: 5,000.00€
RCS number: Paris B 918 742 172
SIRET: 91874217200029
Intra-community VAT number: FR46918742172
Head office: 4 rue de Saussure, 75017 Paris, France
Accomodation:
Webflow, Inc.
208 Utah St, San Francisco, CA
94103 United States
Intellectual property:
The content of this site (texts, images, videos, etc.) is protected by intellectual property laws. Any reproduction, distribution or use of the content without prior authorization is strictly prohibited.
Personal data:
In accordance with current regulations on the protection of personal data, the information collected on this site is used only as intended and will in no case be transmitted to third parties without prior consent.
When we talk about the association, we are talking about the “Steps of Hope.” Here are the general conditions of the association.
A question? hello@hopestage.com
Charter relating to the protection of personal data
The purchase of a good or service from HopeStage constitutes full and unreserved implicit acceptance of these terms and conditions. It is therefore important for the customer to read them before ordering.
ARTICLE 1: SCOPE OF APPLICATION
These general conditions of use and sale apply to all transactions carried out with HopeStage and those in particular concluded through the websites of its network (including in particular and non-exclusively formation.hopestage.com). HopeStage reserves the right to modify these terms and conditions at any time, without the need to inform or obtain the agreement of anyone. The applicable general conditions will be those in force at the time of delivery of the products or services. Due to the very nature of the Internet network as well as the possible maintenance and development operations of its sites, HopeStage cannot guarantee their availability, and therefore cannot be held responsible for unavailability and/or malfunctions. As the user uses HopeStage sites under his sole and complete responsibility, no action can be taken against HopeStage, which could in no way be held responsible for any damage, whether material (including loss of data, software, programs, etc.) or financial.
ARTICLE 2: PUBLIC CONCERNED AND AGE LIMITATION
HopeStage aims to offer a range of products and services to professionals and individuals. Age limitations apply: the participation of minors implies the explicit agreement of the parents or guardians, and can only be done under their supervision and after the explicit agreement of HopeStage. HopeStage does its best to restrict access to its sites, products, and services to minors. Even if the content of products and services is not offensive in nature, HopeStage prefers to address a mature audience that is able to understand the implications and responsibilities of the corporate world. Any newsletter subscriber who does not meet these criteria will be immediately removed from the database as soon as this fact is brought to the attention of HopeStage. Likewise, any customer who does not meet these criteria will be immediately reimbursed and a return of the product (s) concerned will be required.
ARTICLE 3: PRODUCTS AND SERVICES
The products and services comply with the French legislation in force and HopeStage could not be held liable in case of non-compliance with the legislation of another country of destination. From the moment the offers are marketed on the sites, they are valid within the limits of stocks and available places. In case of unavailability, the customer will be informed by email and contacted to determine if the order will be canceled or transferred to another product or service. The photos on the site are “presentation suggestions”, that is to say that the images do not always correspond exactly to the product that the customer will receive in the end or to the events in which they can participate. These photos are therefore non-contractual and given for information purposes only and therefore no claim related to them will be admissible. The objective of the well-being and satisfaction of participants, including the “staff”, may lead HopeStage to make changes to locations, dates and structures. The customer declares to accept without reservation, without the need for prior agreement and without the possibility of requesting reimbursement or compensation, this possibility of change.
ARTICLE 4: PRICE
HopeStage is a French company subject to French VAT legislation. The prices are therefore in euros including all taxes, regardless of the country of destination and/or the geographical location of the customer, excluding shipping and order processing costs for products, and for services, unless otherwise specified and where applicable, excluding travel, catering and accommodation expenses, which are entirely the responsibility of the customer. Prices are subject to change at any time. However, the price applied will be the price in force at the time of the order, except in the event of a change in the legal VAT rate in force, which will therefore be the one applied on the day of delivery of the products and services, without the possibility of any request for compensation or reimbursement from the customer. Any other duties and taxes, whatever they may be (customs, import, local or state taxes, etc.) will, if necessary, remain the responsibility of the customer who declares to accept this without reservation as well as the fact that he must carry out by his own care, and without any intervention or involvement of HopeStage, all the necessary legal procedures for declaring and paying to the competent authorities. This rule is also valid for possible “tax refund” requests.
ARTICLE 5: PAYMENT
For purchases on HopeStage network sites, payment is due immediately on the date of the order, including for pre-ordered products. In the case of a secure online payment by bank card, the transaction will be carried out through a specialized company that can ensure that the information transmitted is encrypted by state-of-the-art software, and cannot be read during transport on the network. Any guarantee as to the security of this system is entirely the responsibility of the specialized company and cannot be attributed to HopeStage. For registration for a service to be taken into account, a registration form must have been completed by the customer and— either delivered in person to an authorized representative from/by HopeStage— or returned by mail to HopeStage— or sent by email to the address contact@hopestage.com — or through the validation by the customer of an electronic form relating to this information that he must provide for the proper processing of his order. And necessarily accompanied by — payment, a non-refundable deposit, a minimum of 25% of the public rate in force at the time of the order, unless otherwise specified and specifically agreed otherwise for the service concerned. Unless a specific agreement and or special offer of payment by installment communicated in advance and/or confirmed in writing by an authorized representative from/by HopeStage, the registration for a service and/or the order of a product will be deemed final upon receipt by HopeStage of the full public rate including all taxes included, which will be the trigger for delivery. This payment must take place no later than 15 days before the effective start of the services. Otherwise, HopeStage reserves the right, by simple written notification and without notice or formality, to free up the place for another participant, without this giving rise to any reimbursement in favor of the customer. Depending on the products and services, and according to the descriptive specifications that will be linked to them, payment may be made according to the means confirmed, accepted and indicated by HopeStage (bank card, transfer, check, PayPal...) In addition to all the provisions stipulated in this article, it is specified that any delay in payment will automatically result in: the application of a late payment penalty rate of 20%, due automatically the day following the scheduled payment date application of a penalty to cover recovery costs of €40 (knowing that a surplus may be requested if the collection costs actually incurred exceed this fixed amount) Furthermore, it is specified that no discount will be granted in the event of advance payment and that no interest will be paid by HopeStage for the amounts paid by the customer, at any time and in any form whatsoever, in particular for the payment of a non-refundable reservation deposit mentioned above.
ARTICLE 6: DELIVERY
The delivery of products is made to the physical or electronic address that the customer will have indicated when ordering and is solely responsible for the information that he will have communicated. In the event of an error or an address that is not explicit enough, the consequence of which could be an erroneous delivery, HopeStage cannot be held responsible. HopeStage specifies that no product insurance is taken out as part of deliveries. And in the event that the customer requests it, this would only be done after written agreement from HopeStage and entirely at the expense of the customer who must carry out by himself, and without any participation or involvement of HopeStage, all the necessary procedures. HopeStage does not accept cash on delivery (and returns). Registrations for services provided by HopeStage are nominative and non-transferable except with the written agreement of HopeStage, which therefore reserves the right to refuse access to the delivery of the service concerned to any person who is not registered by name for this service. In accordance with article L 138-1 of the Consumer Code, HopeStage delivers the goods or provides the service on the date or within the period indicated to the consumer, in accordance with 3° of the article P. 111-1, unless the parties have agreed otherwise. In the absence of any indication or agreement as to the date of delivery or performance, HopeStage delivers the goods or performs the service without undue delay and at the latest thirty days after the conclusion of the contract. Delivery means the transfer to the customer of physical possession or control of the goods. In the event of the same order relating to products and/or services whose announced dates are different, the most distant delivery date will be taken into account. It is also understood that the product and/or service will be deemed delivered upon validation of the order as soon as it is a product and/or service that requires a download, and for which, moreover, the rights of use will be non-transferable and non-exclusive. In accordance with Article L 138-2 of the Consumer Code, in the event of HopeStage's breach of its obligation to deliver the goods or provide the service on the date or at the expiration of the period provided for in the first paragraph of the article P. 138-1 or, failing that, no later than thirty days after the conclusion of the contract, the customer may cancel the contract, by registered letter with acknowledgement of receipt or in writing on another durable medium, if, after having ordered, in the same manner, HopeStage to make the delivery or provide the service within a reasonable additional period of time, the latter did not perform within this period. The contract will be considered resolved upon receipt by HopeStage of the letter or writing informing it of such resolution, unless HopeStage has been executed in the meantime. However, the customer may immediately cancel the contract if HopeStage refuses to deliver the goods or provide the service or when it does not fulfill its obligation to deliver the goods or provide the service on the date or at the expiry of the period provided for in the first paragraph of the same article L. 138-1 and if this date or this period constitutes for the customer an essential condition of the contract. This essential condition results from the circumstances surrounding the conclusion of the contract or from an express request by the customer prior to the conclusion of the contract. In accordance with article L 138-3 of the Consumer Code, if the contract is resolved under the conditions provided for in article P. 138-2, H will be required to reimburse the customer for all amounts paid, at the latest within fourteen days following the date on which the contract was cancelled. The amount paid by the customer will automatically be increased by 10% if the refund is made no later than thirty days beyond this term, by 20% up to sixty days and by 50% later.In accordance with article L 138-4 of the Consumer Code, any risk of loss or damage to goods is transferred to the customer at the moment when the latter or a third party designated by him, and other than the carrier offered by HopeStage, will take physical possession of these goods.
ARTICLE 7: CANCELLATION, RETURN, REFUND CONDITIONS — RIGHT OF WITHDRAWAL — SATISFACTION GUARANTEE
In accordance with Article L121-21 of the Consumer Code, the customer has a period of 14 calendar days from the date of purchase for a service or from the date of receipt for a product, to exercise his right of retract.If he wishes to exercise this right, the customer must write a statement unambiguously expressing his desire to withdraw and send it to HopeStage by registered letter with acknowledgement of receipt.If he wishes to exercise this right, the customer must write a statement unambiguously expressing his desire to withdraw and send it to HopeStage by registered letter with acknowledgement of receipt.If he wishes to exercise this right, the customer must write a statement unambiguously expressing his desire to withdraw and send it to HopeStage by registered letter with acknowledgement of receipt. The consequence of exercising his right of withdrawal is to require the customer to return or return the goods to HopeStage without delay, and at the latest within 14 days from the exercise of his right, in their strict and complete original condition (packaging, documents, accessories, etc.) In this case, the customer will bear either the direct costs of returning the goods or an amount corresponding to the service provided if the customer has requested that the service begin before the end of the withdrawal period. The refund will be made by HopeStage using the same payment method used by the customer to make the purchase. In case of agreement between the two parties, another means of reimbursement may be used at no additional cost to the customer. The refund will be made within the legal deadlines provided for in the Consumer Code. After this legal period, the amounts due by HopeStage will automatically be increased to the legal rates stipulated in the Consumer Code. However, if he is responsible for the depreciation of the goods he received as a result of manipulations of these goods that were not necessary to establish their nature, characteristics and proper functioning, the right of withdrawal will be waived. In addition, all types of advantages, promotional offers, of any nature whatsoever, that would be linked to the original purchase for which the customer would exercise his right of withdrawal will be automatically canceled. In any event, this right cannot be exercised for a service performed or whose execution has begun. In addition, will not make any refund in the following cases, at any time and for any reason whatsoever: absence during the delivery of the service request for cancellation during the delivery of the service. Some of the products and services offered are not subject to this right of withdrawal. Articles L121-20-2 and L121-21-8 of the Consumer Code exclude or exclude in particular: digital content not provided on a material medium whose execution has begun after the express prior agreement of the customer and express renunciation of his right of withdrawal. goods made according to the customer's specifications or clearly personalized or which, due to their nature, cannot be returned or are likely to deteriorate or Expiry quickly audio or video recordings or computer software when they have been unsealed by the customerthe goods that were unsealed by the customer after delivery the purchase of tickets to attend “live” events. A ticket is nominative, non-changeable, valid only for the dates and times mentioned for the event, and cannot be transferred, taken back, exchanged, resold, or refunded even in the event of loss or theft, except in case of cancellation by the organizer. And in the latter case, only the ticket price can be refunded. This refund will only be made in favor of the original purchaser against delivery of the ticket. In all cases, no fees, of any nature whatsoever, will be refunded or compensated. A “satisfaction guarantee” may be offered for certain products/events. If this were the case, the conditions of application of this guarantee, and the possible levels of refunds offered, will be specified explicitly on the sales pages of said products/events. It is understood that in the opposite case, i.e. if no mention was made in writing on the sales page, the event/product in question is not subject to this “satisfaction guarantee”. It is specified here that a request for recourse to this guarantee and/or the possible corresponding reimbursement cannot be FFormulated only once by the same customer, who, if he uses this right, expressly acknowledges giving up the possibility of buying new products and/or participating in future events. The customer can benefit from a result or refund guarantee as soon as this mention appears explicitly on the page presenting a product or service via the site h or the various areas attached to it. It is understood that in the opposite case, i.e. if no mention was made in writing on the sales page, the event/product in question is not subject to this “result or refund guarantee”. It is specified here that a request for recourse to this guarantee and/or the possible corresponding reimbursement can only be made once by the same customer, who, if he uses this right, expressly acknowledges renouncing the possibility of buying new products and/or participating in future events.
In order to benefit from this guarantee, the customer must then meet the following conditions: — Make the request within 10 calendar days following the publication of the last training video (this excludes the publication of various bonuses) by email to the following address: contact@hopestage.com
— Have watched all the videos in full
— Have fully completed the exercises included in the product or service
— Not having indicated a result related to the use of the product or service in any of the exercises and surveys present within said product or service. If one of the conditions is not met, the customer will not be able to claim to use this guarantee.
ARTICLE 8: LEGAL GUARANTEES, PRODUCT RETURNS
In accordance with the provisions of the legal guarantees of conformity and hidden defects, in the event of receipt by the customer of a defective product or not in accordance with the order, HopeStage undertakes to replace it within the limits of available stocks, or to reimburse it for shipping and return costs (on proof, under the same conditions of costs and risks relating to the same means of shipping as that used initially) including, if the following conditions have been met: having notified the Reservations on the delivery note of the delivery person having informed HopeStage by email, the same day of delivery, attaching a copy of the delivery note on which the reservations appear, as well as a copy of the initial invoice having returned the product concerned, in its strict and complete original condition (packaging, documents, accessories, etc.), within a maximum of two working days from the date of receipt accompanied by a copy of the documents indicated in point 2. above. The refund will be made by HopeStage using the same payment method used by the customer to make the purchase. In case of agreement between the two parties, another method of reimbursement may be used at no additional cost to the customer. The refund will be made within 30 working days from the receipt of the package.
ARTICLE 9: PROTECTION OF PERSONAL DATA - IMAGE RIGHTS AND PROTECTION OF PRIVACY
In accordance with the Data Protection Act No. 78-17 of January 6, 1978, the customer has the right to access, rectify and delete personal data concerning him. The customer acknowledges having read the personal data protection policy and consents to their data being collected and used, knowing that they will be treated in a strictly confidential manner. By entering their information and contact details on one of the sites in the HopeStage network, the customer acknowledges that they agree to receive information/publications from the company by email, post or telephone, and agree to receive the newsletter. He is free to unsubscribe at any time. To do this, simply click on the link at the end of the emails. This link is preceded by the mention “To unsubscribe or change subscriber options visit:” (include: to unsubscribe or change your registration options, click below).
The newsletter is declared to the CNIL under number 1615535 and complies with the Data Protection Act. HopeStage informs the customer that attendance can be monitored on all sites. To do this, tools such as Google Analytics, Xiti, or even Google Site Optimizer can be used, this list being non-exhaustive. This data, which is not nominative, makes it possible to improve the experience of using websites, and to personalize the sites according to frequent requests from users. Confirmation and form conversion pages are generally equipped with the Google Site Optimizer device in order to measure their effectiveness and the level of interest of prospects and customers. The customer can consult on the following link, the Confidentiality rules from Google Optimizer. By accepting these terms and conditions, the customer and/or participant and/or participant and/or subscriber and/or user implicitly consents that they may be filmed, photographed and recorded during the events organized by HopeStage. However, in accordance with the legal provisions stipulated in the framework of image rights and the protection of privacy: for adults. Before any dissemination of an image of the person in a private setting, HopeStage must obtain its written agreement by specifying on what date and where it was produced. This agreement will be given for a specific use and cannot be global. A new agreement must be obtained for each rebroadcast of an image as soon as the purpose is different from that of the first broadcast for minors. The authorization of the parents (or the person responsible) of a minor child must be obtained in writing. These stipulations also protect the rights of HopeStage speakers and/or trainers and/or animators. Namely, that any dissemination of an image that is made for non-informative purposes by a person who has not obtained a written agreement as mentioned above would constitute an infringement of image rights and therefore a violation of privacy subject to the remedies and sanctions provided for by law.
ARTICLE 10: INTELLECTUAL PROPERTY
The websites, products and services of HopeStage, in their entirety, both in their presentation and in their content (in whole or separately) direct or indirect, regardless of the form, are protected by the laws in force on intellectual and/or industrial property. Any reproduction, and/or distribution and/or communication, and/or representation and/or reuse, and/or reuse, and/or adaptation, whether in part or in full, in any form whatsoever, any recording, whether in audio and/or video format, is prohibited, except with the express prior authorization of HopeStage or its assigns, and if not, are therefore constitutive of counterfeiting and are therefore subject to the sanctions provided for by law.
ARTICLE 11: LIMITATIONS AND/OR EXCLUSIONS OF LIABILITY
The customer and/or participant and/or subscriber and/or user declares to recognize and/or express and/or express and/or accept and/or approve without reservations that: any type of content delivered by HopeStage, in any form whatsoever (ideas, concepts, strategies, advice, etc...) does not give rise to any promise or guarantee, of any nature whatsoever (results, earnings, benefits, success, performance, etc...) HopeStage, its legal representatives, the authorized representatives from/by HopeStage Estage, its partners, its suppliers are not responsible for or have a any promise or guarantee. He is aware of the information relating to the conditions of use of the goods and the conditions of the provision of services, and in particular the educational tools and methods used, in particular all the approaches, techniques and all other practices of mental preparation exercises, in any form whatsoever they may be... that in knowledge of this information, he is aware that certain exercises that will be offered to him may involve risks depending on his level of physical condition and health and that he is solely responsible and completely free. of the decision to participate, continue and/or stop practicing the exercises at any time. he is therefore solely responsible for his degree of participation/involvement, for his decisions, actions and results that he will not seek in any way to make HopeStage, its legal representatives, its legal representatives, its partners, its partners, its partners, its partners, its affiliates, its suppliers, its suppliers, the persons authorized from/by HopeStage, responsible for its degree of participation/involvement, its decisions, actions or results. HopeStage will not be held responsible, under any circumstances, for any loss or damage caused or alleged to be caused in connection with the use of its advice, products or services, whatever and in any form whatsoever. HopeStage does not offer any professional medical, psychological or financial advice and that any type of content delivered by HopeStage, in any form whatsoever (ideas, concepts, strategies, advice, etc...), cannot be a substitute for the opinion and/or intervention of a professional duly authorized by a diploma recognized by the competent authorities. Therefore, HopeStage, its legal representatives, its partners, its partners, its affiliates, its suppliers, its suppliers, the persons authorized fro/by HopeStage can in no way be held responsible, in any way whatsoever, for damages of any kind whatsoever (personal injury, financial, financial, disease, illness, death, etc...) in any event, the responsibility of HopeStage, its legal representatives, its partners, its affiliates, its suppliers, persons authorized from/by HopeStage, would, if necessary, be contractually limited to compensation that does not could be greater than the amounts incurred for the purchase of the good or service, whether it is damage (including personal injury) or losses suffered or other causes.that it is its sole and entire responsibility to cover itself for potential risks, knowing that HopeStage does not subscribe to insurance for medical care, and/or personal injury and/or disability.
ARTICLE 12: AFFILIATION AND RECOMMENDATIONS
Within its newsletters, communications, information and various publications, products and services, HopeStage may be required to recommend tools, websites, products, or service providers that can provide the customer with a useful complement to what is delivered by HopeStage.
The customer is informed that when this could be the case, there is generally a partnership within the framework of a commercial agreement set up with the companies that market these products or services and that HopeStage may therefore be required, if necessary, to receive a “commission” if the customer decides to buy these products or services on the recommendation of HopeStage.
ARTICLE 13: APPLICABLE LAW
All the clauses in these general conditions, as well as all the purchase and sale transactions referred to in them, are subject to French law. In the event that one of these clauses is declared not applicable, the other clauses will remain valid. For any dispute that may arise during the interpretation/execution of these terms and conditions, regardless of the form, jurisdiction is attributed to the courts of Paris.
Any questions? hello@hopestage.com
